Cancel membership
Two ways to cancel, no retention script and no questions you have to answer first.
Option 1: from your account
- Log in to the portal.
- Open Account settings.
- Select Cancel account and confirm.
- You receive a confirmation email. Keep it for your records.
Option 2: by email
Write to contact@fitnez123club.com from the email address on your account and ask us to cancel. Including your registered email address speeds it up considerably. We confirm every cancellation in writing.
What happens next
| Question | Answer |
|---|---|
| When does it take effect? | At the end of your current billing period |
| Do I keep access until then? | Yes, in full |
| Is there a cancellation fee? | No |
| Will I be charged again? | No, once the cancellation is confirmed |
| Can I come back later? | Yes, and your history is restored if you return within our retention period |
Refunds
Cancel within fourteen (14) days of the day after registering and you receive a full refund of your subscription fee. After that period, payments already taken are not refunded and access continues to the end of the paid period. Discretionary refunds outside the cooling-off period are covered in clause 10 of the Terms of Service.
This cooling-off period is something we offer on top of your legal rights. It does not replace the guarantees you have under the Australian Consumer Law, which are set out in clause 14 of the Terms of Service.
If you cannot access your account and are not sure which email address you registered with, contact contact@fitnez123club.com with the payment descriptor from your bank statement and we will locate the account for you.